Table of Contents
1. Introduction
Universal Body Labs ("we," "our," or "us") is a family-owned American company specializing in premium bariatric vitamins and wellness supplements. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.
This Privacy Policy applies to information collected through our website at universalbodylabs.com (the "Site"), as well as through email, text, and other electronic communications between you and us. It does not apply to information collected by third-party marketplaces where our products are sold, such as Amazon, Walmart, or other retail platforms, each of which has its own privacy policy.
By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.
2. Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, mailing address, phone number, and order number when you contact our customer support team, subscribe to our newsletter, submit a form on our Site, or communicate with us via email.
Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited on our Site, date and time of your visit, time spent on pages, and other diagnostic data. This information is collected through cookies, log files, and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party sources, such as analytics providers (e.g., Google Analytics), advertising partners, and public databases. This information may be combined with other information we collect about you to help us improve our Site and better serve our customers.
3. How We Use Your Information
We use the information we collect for the following purposes: to operate, maintain, and improve our Site; to respond to your inquiries and provide customer support; to process replacement orders and resolve product issues; to send you newsletters, marketing communications, and promotional materials (with your consent, where required by law); to analyze website usage and trends to improve user experience; to detect, prevent, and address technical issues and security threats; and to comply with legal obligations and enforce our terms of service.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances: with service providers who assist us in operating our Site, conducting our business, or servicing you (such as email providers, analytics services, and hosting providers), provided they agree to keep your information confidential; to comply with applicable law, regulation, legal process, or enforceable governmental request; to protect the rights, property, or safety of Universal Body Labs, our customers, or others; and in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you would be notified via email and/or a prominent notice on our Site.
5. Cookies & Tracking Technologies
Our Site may use cookies, web beacons, pixels, and similar tracking technologies to collect information and improve your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our Site.
We may use essential cookies (necessary for the Site to function), analytics cookies (to understand how visitors use our Site), and functional cookies (to remember your preferences). You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features of our Site.
We may use Google Analytics to collect and analyze information about the use of our Site. Google Analytics collects information such as how often visitors use the Site, what pages they visit, and what other sites they used prior to coming to the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6. Third-Party Links & Marketplaces
Our Site may contain links to third-party websites, including but not limited to Amazon.com, Walmart.com, and other retail platforms where our products are sold. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policy of every site you visit.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption across our entire Site, secure server infrastructure, and limited access to personal information by authorized personnel only.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, the right to request correction of inaccurate personal information, the right to request deletion of your personal information, the right to object to or restrict the processing of your personal information, and the right to withdraw consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information. These include the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information we have collected from you; the right to opt-out of the sale or sharing of your personal information (we do not sell your personal information); the right to non-discrimination for exercising your privacy rights; and the right to correct inaccurate personal information.
To submit a request under the CCPA/CPRA, please contact us at [email protected]. We may ask you to verify your identity before processing your request.
Do Not Sell My Personal Information: Universal Body Labs does not sell your personal information to third parties. If this practice ever changes, we will update this policy and provide you with the ability to opt out.
11. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Site. We encourage you to review this page periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Universal Body Labs
Email: [email protected]
Phone: (555) 123-4567
Website: universalbodylabs.com